The Practice operates on a telephone consultation system – this allows the doctors, nurses and pharmacists to speak with patients on the telephone initially, making it easier to access professional help. Any patients that require to be seen will be invited to attend an arranged appointment -we ask that you please do not attend the Practice without an appointment.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
High Temperature in Children
This short video has been complied by Dr John Morrice, Consultant Paediatrician providing advice to parents and carers:
Your appointment at the Practice
The Practice is currently booking Telephone Consult Appointments. You will only be given a face to face appointment with a Doctor at a Doctors’ request.
Telephone Consultation Appointments are of 10 minute duration.
Please help us
Please keep your contact telephone number up to date.
Appointments
Telephone consultations
The Practice operates on a telephone consultation system. Please telephone the surgery Monday to Friday (except Public Holidays) at 8.00 am on the day you are looking to speak to a Doctor to arrange a Telephone Consult Appointment. The Doctor will give you a face to face appointment where considered necessary following the telephone consultation. Interestingly, more that 70% of all healthcare consultations can safely and efficiently be dealt with over the telephone or video consultation – this allows Lochgelly Medical Practice to offer more than 250 appointments each week!
Additional information
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
Patient self-check in – Currently unavailable
Our self-check in system is currently not in use please report to reception to book in for your appointment.
Non-NHS Appointments
If you require a private medical examination e.g. for insurance, for an employer, for PSV or HGV licences, please contact the surgery to arrange a mutually convenient time to carry out the examination. In some cases a fee will be charged and you will be advised of this by the reception team.